Privacy & Cookies Policy

1. Introduction

At Wix SEO Expert UK, we are committed to protecting your privacy and handling your personal data responsibly and transparently. This comprehensive Privacy and Cookies Policy explains in detail how we collect, use, disclose, store, and otherwise handle your personal data when you visit our website, use our services, or interact with us through various channels.

We understand that your privacy is important to you, and we take our responsibility to protect your personal information very seriously. This policy outlines the types of information we collect, the purposes for which we use it, how we protect it, and your rights regarding your personal data. By using our website or services, you acknowledge that you have read and understood this policy and consent to the practices described herein.

This policy applies to all visitors, users, and customers of Wix SEO Expert UK services and websites. We encourage you to read this policy carefully and contact us if you have any questions or concerns about how we handle your personal information. We are committed to complying with all applicable data protection laws including the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Data We Collect

We may collect information about you in a variety of ways, including:

• Contact Information: When you submit the contact form, we collect your name, email address, phone number, and message.
• Analytics Data: We collect information about your browsing behaviour to understand how visitors use our site.
• Cookies: We use cookies to enhance your experience and track site usage.
• Technical Data: IP address, browser type, operating system, and pages visited.

3. How We Use Your Data

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Analyse website usage and improve our services
• Send marketing communications (only with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and better understand how visitors interact with our content. Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. These files contain information that can be read by our web server when you return to visit the site again. Cookies enable us to remember your preferences, understand your usage patterns, and provide you with a more personalised and efficient experience.

We use several different types of cookies, each serving a specific purpose:

• Essential Cookies: These cookies are strictly necessary for the operation of our website and cannot be disabled in our systems. They enable basic functions like page navigation, access to secure areas of the website, and remembering your cookie preferences. Without these cookies, the website cannot function properly. These cookies do not store any personally identifiable information and are typically only set in response to actions made by you which amount to a request for services.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to count visits, identify traffic sources, measure website performance, and understand which pages are most popular. This information helps us improve how our website works, optimise user experience, and create better content that meets the needs of our visitors. We use services like Google Analytics to gather this data while respecting visitor privacy.
• Preference Cookies: These cookies enable our website to remember your choices and preferences such as your language preference, region, font size, or other customisable features. They provide enhanced, more personalised features and help you avoid having to reset your preferences each time you visit. The information these cookies collect is usually anonymised and cannot track your browsing activity on other websites.
• Marketing Cookies: These cookies track your browsing habits and are used to deliver advertisements that are more relevant to you and your interests. They remember which websites you have visited and share this information with advertising networks. These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other websites. You can opt out of these cookies through your browser settings or cookie preference centre.

Most web browsers automatically accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling certain cookies may affect the functionality of our website and prevent you from taking full advantage of all features and services we offer. If you choose to disable cookies, some parts of the website may not work as intended.

You can control and manage cookies in various ways through your browser settings. Most browsers allow you to refuse to accept cookies, delete cookies that have already been set, and set preferences for certain websites. For more information about managing cookies, please visit your browser's help menu or visit www.allaboutcookies.org for detailed guidance on managing cookies across different browsers.

5. Data Protection and Security

We take the security of your personal data extremely seriously and have implemented comprehensive technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure. We maintain industry-standard security protocols and regularly review and update our security practices to ensure your data remains protected as threats and technologies evolve.

Our security measures include but are not limited to: secure socket layer technology for encrypting data transmitted between your browser and our servers, restricted access to personal data on a need-to-know basis with role-based access controls, regular security audits and vulnerability assessments, secure data storage with reputable third-party service providers who meet stringent security standards, regular backups to prevent data loss, staff training on data protection and privacy best practices, and incident response procedures to address any potential data breaches promptly and effectively.

We use Supabase, a leading database and authentication platform, to securely store and manage data. Supabase employs enterprise-grade security measures including encryption at rest and in transit, regular security updates, and compliance with international security standards. All data transmissions between your device and our servers are encrypted using HTTPS protocol to prevent interception by unauthorised parties.

While we implement robust security measures to protect your personal data, it is important to acknowledge that no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet. You also have a responsibility to protect your personal information by using strong passwords, keeping your login credentials confidential, and being cautious about sharing personal information online. If you become aware of any security breach or unauthorised access to your account, please contact us immediately so we can take appropriate action.

6. Third-Party Services

We may use third-party services including:

• Supabase for data storage and authentication
• Analytics services to monitor website performance
• Email services for communications

These third parties have their own privacy policies and we are not responsible for their practices.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

To exercise any of these rights, please contact us at [email protected]

8. Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Contact form submissions are retained for 2 years unless you request deletion.

9. Children

Our website is not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information immediately.

10. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. We will notify you of any changes by updating the "Last Updated" date below. Your continued use of the website constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy & Cookies Policy or our privacy practices, please contact us at: